Frequently asked questions

We have collected the most frequently asked questions here for you:

FAQ

  • Question: How does your booking system works? 

Answer: There's a separate chapter for this just click here!

  • Question: What are the payment terms? Do you require a deposit or the full payment at time of reservation?

Answer: We require a 20% deposit at the time of reservation, please have a look at this chapter of our website just click here!

  • Question: When do I pay the final invoice?

Answer: 3 Months before departure you will receive an email from us with the final bill and all travel information. The due date of the final invoice is 2 months before starting date of the tour.

  • Question: Do you have a cancellation policy?

Answer: Yes, there's a separate chapter for this just click here!

  • Question: Is there the ability to get trip insurance? 

Answer: We don’t offer a trip insurance, but we always advice to buy one at your local insurance shop.

  • Question: Do you have a recommended hotel at my embark/disembark location?

Answer: We sail many routes, dock in a lot of ports and hotel preferences are very personal, that's why we can't recommend a certain hotel. But of course we can help you by sharing the website from Booking.com Here you can find almost every hotel in Europe!

  • Question: Is English spoken on the boat and by the guides?

Answer: YES

  • Question: How do the bike tours work. Is there a Guide or are you given a map or gps to find your way around?

Answer: All bike & barge tours are fully guided, the tourguide will inform you about next day's cycle-tour and will guide the tour all day, also the guide can learn you some interesting details about the area since they now the tours!

  • Question: Can I cycle on my own?

Answer: That’s possible as well. We are developing GPS-routes on more and more routes or the guide can help you with maps or normal gps.

  • Question: What happens if a bike breaks down in route?

Answer: First of all we make sure our top-quality bikes are in good condition, resulting in (almost) no break downs. If it does happen, the tourguide will try to fix the bike, otherwise we’ll always find a solution and the ship is never far away!

  • Question: Are there any activities on board at night? 

Answer: On our small-sized boat, we don’t offer a musician or similar. We do have a sound system onboard and we also have a keyboard and guitar to be used by anyone who feels comfortable to play ????. 

  • Question: Are we able to get off the boat at night and walk?

Answer: The ship is always docked at night, giving you the possibility to get off for a walk or a local bar.

 

31 may 2018

Authentic Holland, May 19th - 25th 2018

"Dear Merlijn & staff, Thank you all from the bottom of our hearts. We could not have had a more fun family vacation. It's usually only once in a lifetime that a family can all be together and have so much fun. You are the best crew ever and EVERYTHING on the Merlijn was just perfect. The boat is spotless, the food amazing, the beer & bourbon exceptional, the bicycling through the country was gorgeous and each day brought new scenery. The E-bikes were so much FUN even though some of us felt a little lazy using them! We did turn them on and off so we wouldn't feel so guilty. And singing Karioke had to have been the highlight! We didn't know he had such talent!! That was definitely a surprise. And a very special Thank-you to you for your unsurpassed hospitality and the Birthday "Surprise" for Lauren. (Definitely keep those placemats). You are the Hostess with the Mostest!

We love you all and thank you so very much. We already miss your smiling faces.

Bruce, Theresa, Donna, Nolan, Lauren & Jordan